The Jump Labs office of Jump Trading opened in the U of I Research Park in 2015 in order to create epicenters for excellence in machine learning and high performance computing for applications to financial trading technology. We sponsor ongoing collaborative research projects with faculty and students, invest venture capital, and enhance the university curriculum by providing challenging real-world problems, novel data, powerful computing grid resources, and world-class mentorship.
The Technical Services Analyst is responsible for providing computer, server, telephony, and building infrastructure support for end users and assisting IT staff with daily troubleshooting and maintenance. This individual will be primarily responsible for supporting employees in the Champaign office but will also act as a liaison and assist with Global IT projects in Chicago, London, New York and Singapore.
What you'll do:
- Contribute to the development of automated and standardized technologies.
- Responsible for the overall health of the firm’s technology. Upgrade, troubleshoot, and resolve problems which impact the functionality and performance of these systems for all users.
- Employee addition and movement:
- Responsible for all new hire work station set-up by obtaining requirements and will provide training on first day orientation.
- Serve as local contact for new hire IT questions.
- Maintain inventory and establish set-ups for office visitors.
- Assist with off-boarding procedures when necessary.
- Manage IT security access. Coordinate and work closely with Jump’s Security team.
- Serve as backup on all Building Management Systems impacting the Champaign Office.
- Support unified communications including telephony, Polycom, videoconferencing and Smart boards.
- Respond to telephone calls, emails and other requests from internal end users for technical support.
- Document, track and monitor problems in our internal tracking system to help identify system performance trends and patterns. Where possible, anticipate and respond to problems given knowledge of patterns and issues.
- Conduct deep dive analysis to determine root cause of technical issues.
- Build out technology requirements for customized specifications on firm’s technology resources such as desktop PCs, hardware, software, operating systems and printers.
- Responsible for procurement of new technology, vendor management and logistics coordination. Stay abreast of technology innovations relevant to areas of responsibility and take the lead in letting the appropriate parties know about changes that require Jump’s attention.
- Inventory: Responsible for maintaining and organizing adequate supplies of IT consumables.
- Author business process and standard operating procedure documentation.
- Actively contribute to team and support efforts and programs as needed. Partner and communicate regularly with Operations Director.
- Demonstrate regular and predictable attendance.
- Other duties as assigned by Manager, Operations Director or Chief Technology Officer.
What you'll need:
- Degree in Information Technology or Computer Science, or a related field / equivalent practical experience.
- At least 1-2 years of related experience in a fast-paced, flat office environment required.
- Exposure to Windows directory services and administration preferred.
- Strong communication and customer service skills, and ability to pay attention to detail.
- A self-starter who adapts easily to a fast, ever-changing work environment.
- Ability to build computer workstations and other workstation systems.
- Experience with Windows 2008, Windows 7 Enterprise, Windows 8.1/10 Enterprise and Microsoft Office applications.
- Knowledge of enterprise deployment systems, such as SCCM, RIS, or comparable products.
- Experience with telecommunications, specifically Cisco VOIP phone systems.
- Intermediate UNIX/Linux skills.
- Experience with iPhones and the Apple software system a plus but not required.
Please submit your resume using our careers portal http://grnh.se/xe278y