University of Illinois
AITS
Network Coordinator
Urbana Campus
The University of Illinois seeks a Network Coordinator to interact with University Administration units and the University-wide client communities to identify, analyze, and solve business problems and promote the value of office systems technology as related to the Desktop Support Services unit. The Network Coordinator will design, build, and implement desktop systems across the enterprise and troubleshoot desktop and peripheral hardware performance issues. The Network Coordinator will primarily work with EnterpriseWorks and the University of Illinois Research Park Clients. Additional responsibilities include:
1. Lead client relationships for Research Park networking and telecommunications projects and company needs. Work with clients in the Research Park including large corporations, local management, and networking administration for companies to address networking and internet/telecommunications needs for offices located in the Research Park. Help to establish new Research Park corporate and small business operations in the Research Park with phone and Internet options that meet their company parameters.
2. Manage relationships with CITES and multiple private sector telecom providers for telecom and broadband service options for Research Park clients. Serve as telecom concierge to help navigate available options, provide insights on costs and service considerations, make introductions and contacts on behalf of clients to a mix of private and university contacts needed for project completion.
3. Seek new solutions that can continue to modernize options and provide cost efficiency and increased competition. This includes management of the Layer 2 new infrastructure with multiple private telecom providers.
4. Research Park Fiber and telecommunications infrastructure project management, including budget setting, technical recommendations, coordination with vendors and contractors, and planning with CITES at the University of Illinois.
5. Incubator networking and limited desktop support for startup companies in EnterpriseWorks: including setup of IP addresses for individual suites, setup of internet services, wireless network assistance, and assistance with telecommunications needs of clients. Provide limited desktop support to clients for technical assistance.
6. EnterpriseWorks incubator has a small 15 rack Co-Location Server Room, this position provides management of that facility including, allocation of rack space for clients, responding to facility repair issues related to cooling-humidity-power, establishing license agreements for space in in the server room and managing pricing for space and services.
7. Coordinate acquisition, installation and maintenance of hardware and software for EnterpriseWorks staff. Create documentation and train staff on software. Devise testing procedures for new software and hardware to insure compatibility and integration of network data and systems. Deploy and maintain workstations and laptops using Imaging/Deployment software, work with virus scan software/windows updates, and assist in supporting new gadgets as they come available. Devise and supervise testing procedures for new software and hardware, to ensure compatibility with existing systems and the integrity of network data and systems.
8. Server Administration for EnterpriseWorks organization, including coordination with AITS on data and file backup services.
9. Maintain EnterpriseWorks audio visual equipment and other specialized electronics including video conferencing equipment, digital display technology, microphone and projection systems, plasma screen displays, and teleconference equipment in conference rooms and atrium. Setup for events and guests to ensure equipment is working.
10. Managing information technology student interns for EnterpriseWorks administration to help support the position and contribute shared services for clients. Help develop job descriptions, interview students, manage projects, and share responsibilities.
11. Mobile application management for the Research Park with student mobile application developers and assist with coordination of mobile application courses offered by the Research Park.
12. IT training and user group coordination: outreach and assistance with coordination of user groups including CuDBug, Urbana Champaign Hadoop User Group , CODE, and other community organization.
13. Manage Research Park website administration with vendors and UI departments that provide website hosting and software updates.
14. Assistance with database updates for organization, including use of Incutrack database system for EnterpriseWork: vendor relationship, troubleshoot, complete SQL server database queries and custom reporting functions.
15. Participate in the integration of technology into the business processes of the University. Coordinate efforts to support UA and departmental client computing, research and evaluate emerging technology for feasibility and applicability.
16. Establish and maintain records of system usage, and other records needed for security purposes. Provide statistical or specialized reports as required.
Candidates must have a Bachelor’s degree, preferably in Computer Science, Management Information Sciences, or related field (technical field preferred) and five years of progressively responsible experience managing technically complex administrative information systems required (within the higher education sector preferred). Additional requirements include: demonstrated knowledge of principles and techniques of organization and management in administrative information technology; detail oriented with strong multi-tasking and prioritization skills; experience with project management and client relations; ability to work independently and exercise good judgment and discretion; and ability to meet deadlines; strong interpersonal/communication skills and customer service orientation. Experience in programmatic, budgetary, and personnel management demonstrated supervisory experience is preferred.
This is a full-time, 12-month Academic Professional position. For full consideration, candidates must apply and submit a letter of application, resume, and names/addresses/phone numbers of three professional references by February 21, 2014 at https://uajobs.hr.uillinois.edu/.
Employee Relations and Human Resources
506 S. Wright Street
Urbana, IL 61801
(217) 333-2600
The University of Illinois is an affirmative action/equal opportunity employer dedicated to building a community of excellence, equity and diversity. University Administration welcomes applications from women, underrepresented minorities, persons with disabilities, sexual minority groups and other candidates who will lead and contribute to the diversification and enrichment of ideas and perspectives.