The Customer Success Manager (CSM) owns the customer relationship at Granular. Successful CSMs are technology-savvy individuals that work directly with farmers to understand their business, technical requirements, and partner with them to ensure successful implementation and long-lasting relationship. They love interacting with customers, solving problems and evangelizing the benefits of software and analytics in agriculture.
At Granular, you’ll have the opportunity to work with a top-tier startup team with proven entrepreneurial expertise looking to revolutionize the $3 trillion agriculture industry. We’re growing quickly, and expanding our team in the midwest. We’re looking for self-motivated, intellectual, and versatile individuals to join our team to improve the lives of our farmers.
WHAT YOU’LL BE DOING
- Engage with large grower clients, plan implementation, capture feedback and provide excellent support communication
- Deliver initial and continued product training to ensure customers are effectively using the product
- Identify problems before they arise and either address them on the fly or work with broader Customer Success team to find a solution
- Analyze individual farm management processes to determine how Granular can be best used to address their pain points
- Collaborate with the Sales and Product teams to creatively problem solve on behalf of your customers
- Be the voice of the customer communicating improvements and new features to Product team
- Reporting directly to the VP of Customer Success
- Compensation is competitive and commensurate with experience
- Willing to travel up to 25% of the time
YOUR SKILLSET
- Minimum of 2 years of work experience in customer-facing role with technology company, consulting firm, or agricultural vendor/service provider
- BA or BS from leading university required, Master’s or Agricultural Specialty degree a plus
- Track record of academic excellence
- Love agriculture with first-hand experience in farming
- Detail and process oriented - analytical and structured in your thinking
- Outgoing, assertive and enjoy working with people
- Enjoy working with software and analytics and have knowledge of business software applications
- Proficient in Microsoft Office, Google Apps and customer-facing software like Salesforce.com, Zendesk
Location: Champaign, IL office in UIUC Research Park