Job Title: Bilingual Support Associate
Supervisor: Director; Chief Social Scientist
FLSA Status: Exempt or Non-Exempt
Summary
The Bilingual Support Associate is responsible for supporting the planning and executing of Common Ground's Spanish conferences, including registration support, promotion, and development of partnerships, as well as guide journal articles through the various production phases, including quality editorial checks, peer review, typesetting, and online/print publication. This individual will be responsible for providing an excellent customer service experience to all individuals contacting Common Ground.
This position has the potential for both part-time and full-time hours.
Requirements
· Must speak fluent Spanish as well as English.
· Must be an excellent writer in Spanish and English.
· Domestic and International Travel.
· The person in this position frequently communicates with academics and other publishing professionals who might have questions regarding attending conferences, submitting work, or submitted work.
· Must be able to remain in a stationary position 50% of the time.
· Frequently moves equipment and travel luggage weighing up to 50 pounds across airports and venues for conference event’s needs.
· The person in this position needs to occasionally move about inside and outside the office to access file cabinets as well as travel to conference sites.
· Constantly operates a computer or other office equipment.
· Ability to work independently and as part of a team.
· Ability to focus simultaneously on short and long-term projects.
· Familiar with Microsoft Office Suite; comprehensive knowledge of Word and Excel.
· Interest in academic publishing and event planning.
Essential Duties and Responsibilities
· Manage customer inquiries through phone and email.
· Problem solves when customer questions arise.
· Establish lasting relationships with customers.
· Develop protocols for dealing with customer inquiries.
· Create and maintain internal Spanish conference sites.
· Update proposal deadlines on Spanish conference websites.
· Maintain Spanish Knowledge Community media sites.
· Assists in creation of internal and external promotional pieces.
· Contributes and maintains social media marketing plan, such as Twitter, blogs, LinkedIn, etc. for Spanish Knowledge Communities.
· Evaluates research regarding newsletter and email data, and market reaction to promotional activities (emails, social media, etc.) in order to recommend strategy adjustments.
· Participates in mailing list approval.
· Assist with the coordination of on-site registration and payment procedures.
· Assist with solicitation of new sponsorship and partnership activities.
· Collaborate articles and updates (email, social media, etc.) regarding organization's promotional activities, and ensures adherence to corporate identity standards.
· Correlates compatibility of promotion programs with public relations activities.
· Recommends and assists in executing marketing strategies and objectives.
· Coordinates involvement in community organizations and events.
· Assist with the processes of guiding journal articles through the various production phases, including quality editorial checks, peer review, typesetting, and online/print publication.
· Assign peer referees to journal submissions.
· Other tasks as required by the Director, Chief Social Scientist, or Managment.
Note
This description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
To apply for this position, send a cover letter as well as a resume by October 14 to joe.miebach@commongroundpublishing.com.