ABOUT US
Granular is the leading farm management software and analytics company for agriculture. We aim to revolutionize one of the world's most important industries by making farmers’ lives easier and helping them make better business decisions. We do this by using the latest cloud technology and data science to improve farm efficiency, yields and profits, all while helping our customers manage their environmental footprint.
Granular is in a rapid phase of expansion, going from 75 employees to >200 over the next year or so. This is the opportunity to get in while we’re still relatively small and help shape the future of the company.
ROLE
The Customer Success Manager (CSM) owns the customer relationship at Granular. Successful CSMs are technology-savvy individuals that work directly with farmers to help them improve their business.You'll Engage with large grower clients, plan implementation, capture feedback and help farmers take analog processes into software...it's a big change management challenge and we're looking for folks with the desire and analytical ability to pull it off!
RESPONSIBILITIES
Own the Customer Relationship for 30-40 large scale farm operations.
Lead the Customer Journey, spanning product adoption, business reviews, and renewals. Your goal is to lead your customers to outsized value and create strong brand advocates. Customers that tell the world about Granular are good for everyone!
Ensure full retention of your customer base - churn is your key metric.
Provide regular business insights by analyzing account data and help your customers improve your business - your role is to not only consult, but to stay right by your customers' side and help drive change in their organizations.
Quickly become an expert with Granular's software in order to train and motivate your accounts
Become fluent in the competitive landscape so that you fully understand Granular's differentiation and can regularly articulate that to your accounts.
As the voice of the customer, you will contribute to the product roadmap and provide regular feedback to the Product Team to ensure that we are driving increasing value to our customer base.
YOUR SKILLSET
Ag experience and love for the industry is a must. That means you either grew up on a working farm, studied ag in college, or have worked in the industry
2-5 years of work experience in customer-facing role with a tech company, consulting firm, or other similar organization
BA or BS from leading university
Track record of academic excellence
Detail and process oriented - analytical and structured in your thinking
Outgoing, assertive and enjoy working with people
Enjoy working with software and analytics and have knowledge of business software applications
BENEFITS
Competitive total compensation package
401k match
Medical, Dental, Vision
Rapidly growing tech startup within one of the world’s most influential agriculture companies
Location: Champaign, IL office in UIUC Research Park
How to apply: Please apply through the link here